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Claims Adjuster, Strategic Insurance Products

Location Toronto, Canada Job type Full-Time Work mode Hybrid Job level Professional Job ID 13685 Company HSB Canada Employment type Regular Area of expertise Claims & Underwriting
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HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks.  We dare to think big and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.
HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit www.hsb.ca
Primary Objectives:
HSB is seeking an experienced Claims Adjuster to join our team in our downtown Toronto office. The ideal candidate is client-focused, self-motivated, and driven to deliver exceptional service. In this role, you will be responsible for the prompt, professional, and effective investigation and adjustment of specialized personal lines claims. You will serve as a key liaison for HSB, supporting our strategic goal of strengthening claims capabilities and enhancing the client experience.
Job Responsibilities:
In compliance with established company standards and procedures, and in observance of superior customer service practices, the main responsibilities of this position involve:
  • Full-cycle claims handling, from First Notice of Loss to final settlement and payment.
  • Managing the full claims lifecycle, from First Notice of Loss through to final settlement and payment.
  • Advising insureds on claim-related matters and delivering timely, high-quality service.
  • Negotiating settlements and resolving complex claim issues.
  • Collaborating with insureds and client companies to provide guidance and facilitate effective claim resolution.
Qualifications:
  • University Degree and/or CIP designation completed or in process.
  • Minimum 2 years of experience handling personal property lines claims (home or equipment).
  • Cyber claims experience is considered an asset.
  • Valid Adjuster License permitting claims handling in additional provinces (e.g., New Brunswick, Newfoundland, and/or PEI) is considered an asset.
  • Bilingual in French and English is considered an asset.
  • Strong negotiation skills combined with excellent customer service and relationship-building abilities.
  • Sound judgment and strong analytical skills.
  • Excellent communication and organizational skills.
  • Ability to work independently and collaboratively within a team environment.
  • Proficiency in MS Office and database systems.
Company Benefits:
Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.
We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:
  • An engaging and collaborative environment that promotes continuous learning and development
  • A hybrid work environment that combines weekly in-office and remote days
  • A great compensation package including an annual company bonus
  • Competitive company-paid flexible health and dental benefits, starting on your first day
  • Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
  • Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
  • Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
  • Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
  • Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
  • Employee Referral Program and Recognition Program
Our base salary range for this role is between $75,420 and $87,990 per year , plus an opportunity for an annual company bonus based upon a percentage of eligible pay. The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to internal equity.
This role is located in our Toronto office on 390 Bay St, and we operate in a hybrid work model. This job posting is for an existing vacancy. 
We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.
HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination.  Accommodations will be made for qualified applicants with a disability throughout the recruitment process.  If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact hr@hsb.ca as soon as practical so that suitable accommodations can be arranged.
We thank all candidates for their interest; however only those selected for interview will be contacted.
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