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MRSGM NA Account Manager, ATA Carnet

Location Schaumburg, United States Job type Full-Time Work mode Hybrid Job level Professional Job ID 13683 Company Roanoke Insurance Group Inc Employment type Regular Area of expertise Client & Customer Management
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All locations Schaumburg, United States; Houston, United States; Long Beach, United States; Miami Gardens, United States; Miami, United States; Mt. Pleasant, United States;

Location- Hybrid Role. Able to hire at any of the following office locations:

  1. Schaumburg, IL
  2. Miami, FL
  3. Houston, TX
  4. Long Beach, CA
  5. Charleston, SC

Munich Re Specialty Global Markets America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions.

Roanoke Insurance Group provides a wide variety of industries with innovative insurance products including duty free passports for traveling merchandise called ATA Carnets. Our ATA Carnet Department is searching for an energetic and organized professional to join our team as a Customer Service Representative and Resolution Analyst. We would like to consider someone with a positive attitude and  keen attention to detail who can build long lasting relationship with our clients. As a Customer Service Representative and Resolution Analyst, your passion for providing exceptional Customer Service will contribute to the high level of customer satisfaction that our Company prides ourselves on.  The position requires a proficiency in written and verbal communication and strong decision-making ability. Good computers skills with a working knowledge of Microsoft Office software is necessary to complete reporting and spreadsheet requirements.

Job Profile

  • Understand CarnetsOnline™, Carnet Resolution, Carnet document use, benefits and obligations.
  • Underwrite bonds utilizing underwriting authority sensibly.
  • Provide exceptional customer services including correspondence, communication and meeting with clients.
  • Develop strong positive client relationships by being the point contact for assigned clients.
  • Supports and complies with company guidelines, workflows and company policy and procedure.
  • Additional responsibility and projects as assigned.

Job Requirements

  • Degree in a related field preferred or equivalent work experience.
  • IL P&C Producer License preferred but not required.  P&C license is required within 3 months of commencement of employment.  (State-mandated education will be provided at the expense of Roanoke.)
  • Comply with all continuing education requirements.
  • Ability to provide a quality level of customer service and have phone skills needed to explain product in a prompt, friendly and accurate manner.
  • Initiative in troubleshooting customer problems and ability to provide solutions that satisfy the customer.
  • Understanding of financial reports.
  • Experience in customary office applications (e.g., Word, Excel) and strong aptitude for learning proprietary software.
  • Ability to work as part of a team in a positive and professional manner.
  • Ability to be flexible to provide help where needed.
  • Strong organizational skills and ability to apply them procedurally; ability to complete assignments in a timely, organized and accurate manner.
  • Adhere to and comply with established agency policies and procedures.
  • Initiative in developing one’s own skills with respect to mastering our online systems and helping where feasible to make processes, procedures and related tools more efficient.

MRSGNA is open to considering candidates in numerous locations, including Schaumburg, IL. The salary range posted below applies to the Schaumburg, IL location. The base salary range anticipated for this position is $55,000 to $75,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation The salary estimate displayed represents the typical salary range for candidates hired in this position in Schaumburg, IL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.  

About Us

MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

Benefits

We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including:

  • Generous healthcare plans
  • Voluntary dental & vision plans
  • 401(k) plan
  • Flexible spending plans
  • Health Savings Accounts (HSA)
  • Paid time off
  • Paid holidays
  • Tuition reimbursement
  • Short/long term disability
  • Paid Parental Leave
  • Employee Assistance Program (EAP)
  • Employee Wellbeing Program
  • Community involvement
  • Life insurance

At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants requiring employer sponsorship of a visa will not be considered for this position.

California applicants, please review our CA Privacy Statement at: https://www.roanokegroup.com/career-opportunities/

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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