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Senior Claims Examiner

Location Toronto, Canada Job type Full-Time Work mode Hybrid Job level Professional Job ID 12831 Company Temple Insurance Company Employment type Regular Area of expertise Claims & Underwriting
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Senior Claims Examiner

We care for humankind – and that starts with our people
Our greatest strength lies not in what we do – but how we do it. It’s the unique individual behind every piece of work who matters the most. Our people make Munich Re a global success.  Working at Munich Re gives us access to the depth, breadth, and mindset we want in order to develop our full potential. That’s why a career at Munich Re is much more than just a job. It’s an invitation to be your very best and make a positive impact on the world.

Overview 
Do you enjoy building relationships and working collaboratively in a team environment with both internal, external and global stakeholders? Do you possess strong analytical and investigative competencies?  As someone with excellent communication skills and business acumen, you will utilize exceptional interpersonal and influencing skills across all levels of the organization.  

We’re looking for our next Senior Claims Examiner.  Could It Be You?
Reporting into the Vice President, Temple Claims, the Senior Claims Examiner is responsible for handling, evaluating, reserving and resolving multi-line claims with a primary focus on commercial property claims (with a focus on subscription policies) under Primary, Excess/Umbrella, Wrap Up Liability, Builders’ Risk, COC and other specialty lines of business in accordance with established company policy and providing strong administrative support to the claims department.

Need more details? Responsibilities include…
•    Confirmation and interpretation of coverage under applicable insurance contracts including identifying coverage issues, protecting Temple's rights and resolution of coverage issues.
•    Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.
•    Ensuring claims are investigated, managed and assessed promptly and professionally including determination of potential and ultimate loss exposures, probable ultimate cost reserving, and managing claims to an appropriate conclusion.
•    Develop, analyze and maintain claim information to ensure reserves are maintained at appropriate levels and adverse exposure developments are recognized and acted upon in a timely manner.
•    Accountability for entry/maintenance of claim file data on the Temple claims system including posting reserves, issuing payments, summary memos, activity logs and file document management.
•    Identify and present the large loss exposures to the finance, actuarial and underwriting teams in a timely manner. 
•    Retain and instruct/direct counsel and other external claim service providers.
•    Determine repair costs, replacement costs and depreciation values of commercial structures in consultation with appropriate experts.
•    Schedule/attend mediations, appraisals and other Alternative Dispute Resolution (ADR) meetings in Canada and USA.
•    Proactively manage claim file abeyance process.
•    Present claims before various committees/groups (consisting of management team and claims leadership) for evaluation/authority and prepare Large Loss Reports for committee/group and Pool members.
•    Validate the accuracy of payment requests and make prompt payments.
•    Participate in cross-functional initiatives and projects on behalf of Claims, at the request of SVP, Claims or VP, Temple Claims.
•    Conduct field claim reviews/audits both virtually and in person at the offices of Managing General Agents (MGA), business vendors and new prospects.
•    Promote and implement claim best practices and a customer service orientation in the provision of claim services to internal and external clients. 
•    Report to reinsurers and respond to claim queries from reinsurers as required.
•    Keep abreast of current legal trends and legislative changes including continuing education through participation in relevant courses and seminars.
•    Assist with mentoring and training Temple claims team staff.

So are YOU our next Senior Claims Examiner? You are if…

First and foremost, we’re looking for well-rounded individuals who are professional, have great communication skills, and demonstrate the ability to build strong relationships with both internal and external clients.  You’ll be joining an energetic and goal-oriented team that uses a collaborative approach to working within all areas of the company, and focuses on achieving the greater objectives of Munich Re.

Specifically, we’re looking for the following qualifications:
•    University Degree; law, business or finance degree is an asset.
•    Chartered Insurance Professional (CIP) / Fellow Chartered Insurance Professional (FCIP) / Certified Risk Manager (CRM) designations are an asset 
•    Minimum 10 years multi-line claims experience, with a focus on commercial property claims.
•    Experience handling high-severity Wrap-Up liability claims involving multiple contractors, subcontractors and owners within a single project environment. 
•    Detailed knowledge of the property insurance industry and solid understanding of property insurance case law
•    Detailed knowledge of a variety of property coverage wordings
•    Ability to interpret broad liability policy wordings and identify "completed operations" windows

In addition to an exciting job opportunity, we offer the following…
•    You will be exposed to challenging projects and development opportunities to grow your skills and career with both local and global colleagues and partners.  
•    A comprehensive total rewards financial program which includes extensive flexible benefits and pension. 
•    A hybrid work environment in an inspiring physical workplace setting.
•    Educational Assistance Programs that continue to recognize your on-going success.

Click on the link to apply…

Munich Re Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination.  Accommodations will be made for qualified applicants with a disability throughout the recruitment process.  If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please contact AODARequestHR@munichre.ca as soon as practical so that suitable accommodations can be arranged.

Our base salary range for this role is between $108,360 and $140,000 per year, plus an opportunity for an annual company bonus based upon a percentage of eligible pay. The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to internal equity.

This role is located in our Toronto office on 390 Bay St, and we operate in a hybrid work model. This job posting is for an existing vacancy. 

We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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