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Senior Claims Adjuster, Transportation

Location London, United Kingdom Job type Full-Time Work mode Hybrid Job level Professional Job ID 11268 Company Munich Re Specialty - Global Markets Employment type Regular Area of expertise Claims & Underwriting
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About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.  

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.  

Please see our website for more information.

Senior Claims Adjuster, Transportation

This is an important role in our growing Transportation portfolio. This individual will be responsible for handling claims in a diverse and complex claims portfolio arising from (inter alia) our cargo, freight liability, pleasure craft, yacht, fine art & specie classes, ATA carnet, inland marine, ocean marine, aviation, RoV and other lines to support evolving business needs and change.  The individual will be part of a leading market team which promotes a culture of diligence, curiosity, positivity and inclusion within the organization.    

The individual will be expected to take a proactive approach to the management of claims and to provide a quality claims service, which pays valid claims promptly and sets reserves in line with our reserving philosophy whilst taking account of applicable regulatory requirements. This individual will take the lead on continuous improvements in the reserving and settlement process of losses in collaboration with other key stakeholders. 

Responsibilities:

  • Manage and adjust proactively inwards claims within your portfolio with respect to investigation, assessment, reserving, expense/ vendor management, and settlement in accordance with Claims guidelines and best practices.
  • Formulate strategy on high exposure, litigated, coverage, and complex claims to ensure optimal claim outcome and timely escalation.
  • Ensure the accuracy of financials for claims within your responsibility.
  • Identify, report on and present key claim issues, large or complex claims, claim trends and product improvement recommendations to internal and external stakeholders.
  • Ensure relevant records are made and kept in accordance with Claims guidelines and best practices. 
  • Work collaboratively and help develop strong business relationships with a wide array of internal and external partners to strengthen the business through market meetings, thought leadership and best-in-class service. 
  • Manage and provide assistance with delegation and/or International Distribution Companies as needed.
  • Model and promote a culture of positivity, inclusion, and continuous improvement to maximum employee engagement.
  • Mentor and develop colleagues ensuring opportunities to continually progress and reach their full potential.
  • Assist in the handling of complaints and any other regulatory matter as per Munich Re guidelines. 

Knowledge and Skills

  • 6+ years’ relevant professional experience
  • Relevant professional qualification(s)
  • Proven claims handling experience within the applicable business classes
  • Sound business knowledge and understanding of:
  • Underlying principles of insurance practice
  • Generic legal principles
  • FCA rules and regulations
  • Lloyd’s regulations
  • Demonstrate clear understanding of all company specific procedures that relate to own role
  • Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and business plans of the organisation
  • Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation
  • Identify, where relevant, any potential risks facing the business and the controls that are in place to mitigate them. Report all significant changes in these risks, or the effectiveness of controls, to your line manager in a timely manner.
  • Good knowledge and understanding of claims within authority level.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact!

#BePresent #BeBold #BeCurious

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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