Skip to main content
Get Job Alerts Saved Jobs View All Jobs

HR Services Administrator - EULA (m/f/d)*

Location Bogotá, Colombia Job type Full-Time Work mode Hybrid Job level Professional Job ID 11895 Company Munich Re Employment type Temporary Area of expertise Human Resources
Apply Now

As HR Services Administrator – EULA, you will act as the first point of contact for HR queries across the region, supporting employees and managers in LATAM, while working closely with UK HR Services.

This position is recruited locally in Colombia and provides day-to-day HR operational and administrative support to LATAM stakeholders, requiring Spanish and Portuguese as working languages. As the role reports into the UK HR Services team, fluent English is essential for daily collaboration, case management and reporting.

You will play a key role in ensuring accurate HR data, compliant processes and a smooth employee lifecycle experience across the region.

Your job

  • Act as the first point of contact for HR queries via Ask HR (ServiceNow), ensuring cases are accurately classified, triaged and routed to the appropriate HR teams.
  • Sort employees and managers through multiple channels, including ServiceNow, email, phone and MS Teams.
  • Handle more complex HR operational queries (Level 2), escalating to HR Business Partners or specialist teams where appropriate.
  • Maintain accurate and up-to-date employee data across HR systems (e.g. SuccessFactors, Zellis) and local HR employee files, in line with data protection requirements.
  • Ensure payroll-related data is accurate and submitted within agreed deadlines.
  • Support recruitment administration, including preparation of offers and contracts, onboarding coordination, new starter communication and first-day induction activities.
  • Coordinate interviews and support hiring managers throughout the recruitment lifecycle.
  • Process background checks in a timely manner, performing due diligence and escalating issues as required.
  • Administer Right to Work checks and online visa applications.
  • Support the annual IDD and SMCR certification processes, including Fitness & Propriety / Good Repute assessments.
  • Draft HR documentation such as contract amendments, letters and references, including regulated responses, escalating when necessary.
  • Ensure HR administration processes (e.g. joiners, leavers, onboarding) are followed and kept up to date in line with internal policies and procedures.
  • Build and maintain strong working relationships with HR Services, HR Business Partners and the wider HR community.
  • Contribute to HR Services projects and initiatives aligned with Ask HR and HR Operations.

Your Profile

  • Several years of experience in HR Administration, HR Services or HR Operations, ideally within a matrix or international organisation.
  • Fluent Spanish and Portuguese, required to support LATAM stakeholders, and fluent English due to the reporting line and daily interaction with UK HR Services.
  • High level of IT literacy, including experience with HR systems (preferably SuccessFactors or other cloud-based HRIS).
  • Experience working with ticketing systems (e.g. ServiceNow) and managing HR queries in a structured, case-based environment.
  • Strong attention to detail, data accuracy and problem-solving skills.
  • Confident communicator, able to manage stakeholder expectations and understand when escalation is required.
  • Ability to work independently, manage multiple priorities and meet deadlines in a high-volume environment.
  • Exposure to regulated HR processes, compliance-driven environments, process optimisation and the use of automation or AI within HR operations is considered an advantage.
  • Strong Excel skills.

Benefits:

  • Company Bonus
  • Health &Life Insurance
  • Company Pension Program
  • 20 days annual leave plus additional wellness days
  • Hybrid working
  • Training & Development Programs

About us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Reintroduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Join us at Munich Re and Push Boundaries. With us.


*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.


#LI-Hybrid

Apply Now

Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

See the area you’ll be working in

Get an idea of what your daily routine around the office can be like.

Explore Location

This may interest you

Featured Jobs

View jobs to show jobs list.

Save jobs to show jobs list.

View All Jobs

Activate your job alert

Looking for the ideal professional challenge? Stay informed with the Munich Re Group job alert service: Munich Re, ERGO Group and MEAG offer a wide range of opportunities. Once you have set up the service, you'll receive automatic email updates on new job vacancies that match your search criteria.

Interested InPlease select a category, location, and/or company option. Click “Add” to create your job alert. You can add more than one combination to your alert.

By signing up, I acknowledge that I have read the privacy policy, and I wish to receive email communications.

To complete the Job Alert, your e-mail address, and the filter criteria you selected will be processed. The processing of the data is exclusively for the purpose of sending the Job Alert e-mails. With deletion of the Job Alert, your data will also be deleted. You can find further information about our imprint here: Privacy Policy.