Claims Customer Account Manager

Hiring Manager: Nicole Mauzey

Level: 08

Location: Hartford, CT 

Job Description

Delivers distinctive customer service that builds and maintains strong, mutually beneficial partnerships with Key Accounts, creating differentiation in the market.  Works in concert with business partners in Portfolio Risk Solutions, Custom Risk Solutions and within Claims to execute the fundamental pillars of the Strategic Account Management Model. Acts as the claims key point of contact relative to Key Client Company interactions.  As the claims subject matter expert, the CCAM is an active influential member of the client integration team. 

Education and Experience 

• Bachelor’s degree with related claims experience. MBA preferred.
• 5+ years of insurance claim experience in personal lines claims. preferred
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development. 

Knowledge and Skills 

• Strong leadership skills in terms of driving customer integration, HSB client collaboration
• Sound analytical skills in terms of functional, technical and financial information.
• Understand and effectively analyze HSB coverage forms.
• Intermediate knowledge of Data Management & Analytics.
• Excellent customer focus and ability to partner with internal and external customers including, but not limited to Legal, Client Companies, Marketing and Underwriting.
• Ability to communicate effectively at all levels of the organization.
• Flexibility and willingness to work in a fast paced, rapidly changing environment.
• Ability to foster teamwork to include conflict resolution, personal and team accountability, openness to influence and team commitment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.