Operations Supervisor, Policy Administration

Assists in the development and mentoring of employees by managing personnel and day-to-day activities for designated team.  Manages and allocates resources, creates and/or improves workflows, and disseminates information to team members.  Ensures compliance with HSB standards and practices and oversees quality control activities.  Consistently applies performance management practices to all individuals, communicates issues, concerns, or procedures with managers and U/C managers and actively identifies and communicates training issues and opportunities.

Education & Experience:

• Bachelors Degree or equivalent work experience is required
• 3+ years of customer service experience
• 1+ years prior supervisory experience or demonstrated leadership within a team environment
• Experience working in a customer driven/service industry

Knowledge & Skills:

• Leadership skills
• Strong communications skills (verbal and written)
• Time management skills
• Strong working knowledge of Microsoft Office Suite
• Prioritization skills
• Ability to multi-task
• Able to work well in rapidly changing environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.