Policy Services Assistant

Enter new claims into system, attach policies, and other necessary documentation to facilitate adjusters ability to process claims.  In addition, achieve turnaround and production requirements and meet quality expectations.  Cross train on at least one horizontal skill within HSB’s Customer Solution Center and/or Quote Prep Department.  Provide continued support to HSB’s external and internal customers. Work in a team environment to achieve goals established for Valley Forge Operations.

Education and Experience:

• High School Diploma or equivalent work experience is required
• College Degree or equivalent work experience is preferred
• Experience in providing excellent customer service either on the front-line or in the back office

Knowledge And Skills:

• Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
• Strong problem solving, analytical and presentation capabilities
• Excellent PC skills using Word, Excel and Microsoft Office Suite preferred
• Excel Assessment completed with a scoring of 85% or higher
• Strong attention to detail
• Displays a sense of urgency
• Demonstrated strong interpersonal skills, ability to communicate effectively with all levels of customers
• Demonstrated team behavior, personal and team accountability
• Ability to work well in a stressful, rapid changing environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.