Inspection Services Coordinator

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging, and technology-based risks. We dare to think big, and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.

HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit www.hsb.ca


Primary Objectives:

The Inspections Services Coordinator position is located at the company’s head office in Toronto and will oversee all activity related to scheduling site visits for our nationwide field staff, including the necessary creation of work orders. Site visits are required to conduct jurisdictional and loss control inspections on behalf of our Underwriting, Claims, and Engineering departments. In addition, this role will be responsible for ensuring that Client contact information is up to date. Analysis of work order information and inspection data will be accountability along with supporting the Inspection Department on other administrative tasks. The Inspections Services Coordinator role will report to the AVP, Inspections Department.

Qualifications: 

• A minimum of 5 years of administrative experience including demonstrated customer service experience via telephone
• Excellent verbal and written communication skills. As a key function of this position will be communicating with Clients and Inspectors over the telephone, the incumbent should have a professional telephone manner and a very high command of the English language.
• Solid computer and database skills including experience using Teams, Outlook, advanced Excel, and Internet. 
• Previous experience working in an administrative role within a professional office environment.
• Extremely organized and able to multi-task.
• Professional demeanor and highly energetic. 
• Post-secondary education preferred. 

Company Benefits:

Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.

We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program

This role is located in our Toronto office on 390 Bay St, and we operate in a hybrid work model. This job posting is for a existing vacancy.

We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.

Creating and maintaining a work environment that promotes respect, diversity, and dignity is important to us. We strive for equality in our workplace, to eliminate employment barriers, and promote a workplace based on principles which align with our company values and promote positive employee practices. Candidates requiring accommodation during any stage of our selection process should advise us of this; we will strive to work with individuals to find a suitable means to meet their needs.

We thank all candidates for their interest; however, only those selected for interview will be contacted.