Operations Excellence Lead - EB

HSB, a Munich Re company, is a specialty insurer and risk solutions provider known for its industry-leading equipment breakdown coverage. We combine deep engineering expertise with cutting-edge technology to help clients prevent loss and ensure operational resilience. Our offerings include equipment breakdown insurance and other specialty coverages (cyber, EPLI, service line, home appliances), along with a suite of risk management services powered by 1,200 engineers and inspectors, IoT sensors, AI, and predictive analytics. HSB is redefining insurance by focusing on prevention—not just protection.

Open to all HSB/Munich Re Offices + Remote Options

About the Role

The Operations Excellence Lead connects the planning, execution, and activation of strategic initiatives that support transactional excellence, client engagement, operational efficiency, and profitable growth in HSB’s transactional insurance business. This role is pivotal in improving customer experiences and outcomes, with a primary focus on our Equipment Breakdown practice.

Key Responsibilities

• Business Capability Planning: Develop and implement business capability plans to identify, assess, and prioritize capabilities required to achieve business objectives, ensuring alignment with HSB’s strategic goals and operational requirements.

• Process Improvement and Optimization: Identify areas for process improvement and optimization. Develop strategies to streamline workflows, eliminate inefficiencies, and enhance overall business performance, leveraging tools such as lean principles, process mapping, and data analysis.

• Communication and Change Management: Develop and execute effective communication and change management strategies to support the adoption of new business processes and technologies, minimizing disruption and ensuring a smooth transition for stakeholders.

• Product Owner for Business-Enabled Projects: Act as the business product owner on selected initiatives, responsible for delivering business requirements and executing projects.

Education and Experience

• Bachelor’s degree in Business, Information Systems, Engineering, Statistics, or a related discipline, or equivalent work experience

• Significant experience in business process design, analysis, and re-engineering, including data analysis techniques and use of mapping tools (e.g., Visio)

• Proven track record leading operational excellence initiatives, including business capability planning and change management

• Experience leading complex, cross-functional initiatives

• Lean Six Sigma Black Belt or comparable process improvement certification preferred

• Demonstrated ability to promote and instill Process Excellence strategy through adoption of methodologies and best practices

• Experience with indirect leadership and mentorship

• Equipment Breakdown experience is preferred

Knowledge and Skills

• Self-starter who takes initiative and can work independently, while also being highly collaborative

• Expert-level understanding of Lean process improvement concepts and techniques, especially as they pertain to the DMAIC lifecycle

• Strong organizational skills with the ability to translate business needs into tactical planning

• Excellent presentation and facilitation skills

• Active listening and keen objectivity

• Relationship-building skills at all organizational levels

• Ability to combine big-picture thinking with attention to detail

• Skilled in simplifying complex concepts

• Strong influencing skills and indirect leadership

• Demonstrated commitment to embracing and driving change

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

The Company is open to considering candidates in numerous locations, including California.  The salary ranged posted below applies to the Company’s Hartford, CT location.

•    The salary range for this position is $ 138,400 - $203,000, plus opportunity for company bonus.  In addition, the company provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

•    The salary estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range