Account Executive

About us

HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. 

Job Role

To provide high-quality sales and administrative support across the MDIS group, ensuring exceptional client service, accurate documentation, and compliance with regulatory standards. This role plays a key part in enabling the sales team to achieve business objectives by managing quotations, client communications, and internal processes efficiently and professionally. 

Key Responsabilities 

Sales & Client Support Responsibilities

-Provide general sales support to Business Development Managers, Regional Sales Manager, and the wider MDIS group, offering guidance to both new and existing clients on the full range of MDIS products and services. 
- Deliver a comprehensive sales support service within your respective area, including liaising with clients and technical teams to arrange pre-design meetings. 
- Work directly with customers to gather all necessary information for quotations and act as a main point of contact throughout the sales process. - Follow up with customers via telephone and/or email after initial contact, within set timeframes, to build relationships and increase business turnover. 
- Assist with scheduling appointments in a non-targeted capacity. 

Administrative & Operational Duties 

- Manage tasks within set service level agreements (SLAs), including follow-up on new and outstanding quotes and chasing outstanding payments. 
- Issue all required documentation and indicative quotations for MDIS products, including LABC Warranties, and follow up regularly. 
- Record all lead data accurately in internal systems to ensure relevant and up-to-date information is available. 
- Provide regular updates to the National Sales Manager and London Regional Director, highlighting progress and any potential issues. 
- Undertake any additional duties as reasonably required. 

Compliance & Procedures

- Strictly adhere to MDIS selling practices, methods, policies, and procedures in accordance with FCA rules and external compliance regulations. - Ensure full understanding and compliance with MDIS company policies and procedures. 

Performance & Development

- Achieve agreed objectives and targets, working closely with Sales, Marketing, and the London team to support overall business goals.
- Continually aim to meet all KPIs and SLAs related to emails, tasks, and other ad hoc administrative requirements. 
- Maintain up-to-date knowledge of all MDIS products and services to better support customer interactions. 

Communication & Relationship Management 

- Communicate effectively and maintain excellent relationships with internal and external stakeholders to support sales objectives. 
- Develop key contacts at senior levels within target organisations to foster long-term business relationships.