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Claims Adjuster, Liability

Location London, United Kingdom Job type Full-Time Work mode Hybrid Job level Professional Job ID 10463 Company Munich Re Employment type Regular Area of expertise Claims & Underwriting
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Introduction

Munich Re Speciality North America(MRSNA) is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd’s Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world.

We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

Why join us?

We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, risk appetite and career development opportunities of one of the largest and most successful insurance groups in the world. As our business continues to grow, we are committed to expanding our team and provide development opportunities to ensure we are always supporting our people in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work-life balance initiatives (including hybrid working), financial wellbeing packages as well as training, development and career opportunities.

The Role

Claims Adjuster, Liability

Overview

The Claims Adjuster, Liability is directly responsible for all aspects of file handling on both in-house and third-party administered Liability claims, with growth opportunity in depth of technical handling and multi-faceted professional development.  The Claims Adjuster will also direct the adjusting and litigation process, strategically partner with counsel, experts and vendors, and drive optimal claim resolutions.   The Claims Adjuster will analyse and determine coverage, manage the claim investigation, evaluate the overall claim, communicate promptly with internal and external stakeholders, and pursue recoveries and risk transfer where warranted in a variety of property claims. 

Responsibilities

  • Thorough investigation and assessment of claims for coverage, and damages, and pursuit of recoveries and subrogation/contribution opportunities. 
  • Understanding of coverage issues, policy forms, contracts, regulatory requirements, and changing legal landscape for Liability/casualty claims.
  • Proactive and prompt management of claims, considering all aspects with a strategic vision for optimal claim outcome.
  • Continual evaluation claim to set appropriate, timely reserves over the life of the claim to reflect changes in exposure. 
  • Demonstrate strong technical claims proficiency through consistent execution of best claim practices.
  • Strategically coordinate and manage outside counsel and vendors to obtain optimal claim outcome.
  • Present high exposure claims to Claims Leadership and Key Stakeholders.
  • Collaborate with internal and external business partners for client meetings, product development and improvement, and account audits.
  • Innovative mindset - looks for ways to improve claim efficiencies and outcomes.
  • Financial reserve and settlement authority will be dependent on the skills and experience of the successful candidate
  • Proactively managing claims with a strategic, total cost of claim mindset. 
  • Technical analytical and critical thinking ability to properly determine coverage and liability.
  • To embrace and actively implement the core principles of Continuous Conversations (Commitments, Feedback and Development) as part of daily activities and with other colleagues.
  • Take ownership of and make personal and professional development a priority as part of Continuous Conversations.
  • In line with Continuous Conversations, establish and achieve development aspirations and needs through the setting of commitments and giving and receiving frequent, constructive feedback (referring to resources provided for support).
  • To abide by the policies and procedures of Bell & Clements Ltd.

Key Skills and Experience

  • Proven experience in data governance, data management, or a related field within the insurance industry.
  • Strong understanding of delegated authority business and the role of TPAs/Coverholders in the insurance value chain.
  • Experience in managing data quality and implementing data governance frameworks.
  • Knowledge of regulatory requirements related to data governance in the insurance sector.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strong written communication skills essential
  • Strong organisational and presentational skills
  • Strong problem-solving skills and the ability to think strategically.
  • High level of attention to detail and a commitment to delivering high quality outcomes.

Benefits

  • Good experience of property claims; experience in casualty and auto/cargo (physical damage) lines is a plus. 
  • Detail-oriented, adaptable, and strategic in decision-making.
  • Understanding of technical claims proficiency and execution of best claim practices.
  • Ability to work independently, multi-task, and remain self-motivated in a fast-paced environment.
  • Strong organizational skills and time management of claims desk.
  • Strong business acumen and ability to collaborate with other departments and vendors. 
  • Customer-service and relationship oriented.
  • Innovative, dynamic and growth mindset.
  • Good verbal and writing skills for internal and external communication, presentations and reporting.
  • Good analytical thinking, advocacy and negotiation skills.

Equal Opportunities

About us

You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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