Sr. Product Operations Manager

The Senior Product Operations Manager is accountable for effective management of HSB’s mature product lifecycle, inclusive of extension/enhancement ideation, formal product development, market launch, and monitoring and strengthening phases, e.g. State of the Line. Assists the SVP Product and Client Delivery to drive and maintain a culture of continuous product performance and capabilities improvement across all insurance and financial products globally.  Crisply prioritizes product initiatives with a focus on performance improvement.

Charged with oversight of operational processes across products, distribution channels and territories to ensure maximum efficiencies in every step of the value chain to enable more rapid changes of business needs. Ensures the POMs have deep knowledge of the end-to-end operational value chain for the delivery of our products across all distribution channels. Establishes new processes where needed, and maintains a culture of continuous improvement for existing processes to maximize efficiencies.

Organizes resources and choreographs deliverables across multiple functional teams involved in each product initiative to ensure timely, thorough execution accounting for dependencies and inter-dependencies. Partners with the Global Product Owners and divisional Product Managers/Business Segment Leaders to ensure optimal delivery of products across various distribution channels in the US Market. They communicate and manage across multiple stakeholders. Oversees Product Operations staff (Product Operations Managers (“POM”) and Product Delivery Specialists (“PDS”)) to ensure that business processes deliver desired business outcomes in the most efficient manner available across all of HSB’s products.

Facilitates routine touchpoints between HSB US, HSB UK and HSB Canada to ensure global product development collaboration and transparency of product initiatives for efficiency across the globe.

Education and Experience

• Bachelor’s Degree required
• 7+ years’ experience Process Improvement and Project Management
• 5+ years’ experience in Insurance industry (P&C industry a plus)

Knowledge & Skills

• Leadership skills
  • demonstrates courage in difficult situations
  • marshals resources to get things done
  • persuades others to win support
  • demonstrates organizational savvy
  • sees conflict as opportunities to make things better
  • drives results and accomplishes objectives
• Managerial experience
• Demonstrates a deep understanding of the comprehensive operational process across insurance and financial products and success implementing operational efficiencies.
• Critical thinking, system thinking
• High level problem solving
• Strong written and verbal communication skills
• Strong analytical skills
• Strong time management and organizational skills
• Proficiency in Microsoft suite (Word, Excel, PowerPoint, Project)
• Ability to work independently and within a team environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.