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Underwriter & Team Lead

Location Maidstone, United Kingdom Job type Full-Time Work mode Hybrid Job level Management & Leadership Job ID 10398 Company Munich Re Specialty - Global Markets Employment type Regular Area of expertise Claims & Underwriting
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About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.  

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.  

Please see our website for more information.

Underwriter & Team Leader

We are currently looking for an Underwriter & Team Leader to work with us on a full-time basis in our Maidstone/Kent office, reporting into theHead of Underwriting Operations.

You will be the first point of contact for the Cargo, Freight and Engineering Maidstone & London based employees providing supervision and technical underwriting expertise and guidance to less experienced underwriting staff.

Main contact in relation to office related matters.

Responsibilities:

Underwriting

  • Working on-site with the intermediary/customer, undertaking end-to-end handling for the allocated portfolio to deliver the agreed joint business development plans in line with the Company’s overall trading strategy.
  • Working with the underwriting team, develop strong relationships with allocated intermediaries, balancing intermediary needs with the Company’s trading objective in a way that will deliver profitable and balanced trading growth.
  • Plan and process own work in a way that will assist the team to meet its customer service targets including credit control targets.
  • Act as a reference point on all issues for the allocated intermediary/customer or less experienced staff, so that a high level of customer service is delivered.
  • Assist in maintaining a balanced and high quality portfolio, optimising the use of information gathered.
  • Act as a mentor to the team on matters of a complex nature.
  • Liaise with other departments including Sales & Development ensuring collaboration and service levels are maintained to the highest standard.

Supervision

  • Manage Operations Team holidays and sickness, via the MyView system
  • Distribute renewals and manage workloads
  • Liaise with Operations Manager and assist with the implementation of new initiatives, processes and procedures
  • Conduct regular Continuous conversations with employees and provide relevant feedback to Operations Manager
  • Promote, encourage, engage and embed global, regional and local policies, procedures and processes liaising with relevant stakeholders when necessary
  • Conduct office induction for new starters including introductions to team, tour of office including fire exits/where to assemble etc
  • Ensure the display of current H&S and insurance documents
  • Liaise with other departments including Sales & Development ensuring collaboration and service levels are maintained to the highest standard
  • Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
  • Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk.

Knowledge and Skills

  • High level of competency in underwriting of Cargo, Freight or Engineering.
  • Detailed understanding of technical underwriting, philosophy and Company trading strategy.
  • Ability to interpret and effectively use management information.
  • Excellent communication skills.
  • Knowledge of the local market.
  • Dip CII/ACII or substantial progress towards is preferred.
  • Previous experience of supervising a team would be preferred but not essential as this skill will be developed
  • Internal relationships with other team members, the Sales & Development team, Line of Business Managers, Claims Department, Centralised Services, the Syndicate and the Directors.
  • External relationships to be developed with a range of contacts within the allocated intermediaries and customers.

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact!

Benefits

  • 25 days Annual Leave + Bank Holidays
  • 10% Non-contributory Pension
  • Eligibility for an Annual Bonus
  • Private Medical + Dental Insurance
  • Critical illness insurance + Life Assurance + Permanent Health Insurance
  • Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
  • Electric Vehicle Salary Sacrifice Scheme
  • Study & continuing Professional Development Support
  • Hybrid Working + IT Home Set-up Support

#BePresent #BeBold #BeCurious

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

See the area you’ll be working in

Get an idea of what your daily routine around the office can be like.

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