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Chief Claims Officer

Lieu Amelia, États-Unis Type de Poste Temps plein Méthode de travail Hybride Niveau du poste Gestion et Direction Référence de l'offre 12864 Entreprise American Modern Insurance Group Type d'emploi Régulier Domaine d'expertise Sinistres et souscription
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Reporting to the Chief Executive Officer of American Modern, the Chief Claims Officer (CCO) provides enterprise leadership for the end-to-end Claims organization. The CCO sets strategy and drives execution to deliver a high performing, customer centric, digitally enabled claims function aligned with Ambition 2030, Munich Re’s Global Specialty Insurance (GSI) priorities, and U.S. regulatory expectations. 

As a member of the Executive Management Board, the CCO contributes to enterprise strategy, ensures alignment across key business decisions, and strengthens American Modern’s role within Munich Re’s global claims ecosystem. This role carries an enterprise mandate to modernize Claims at scale, advance digital first transformation, and position American Modern as a leader in customer experience and specialty insurance performance. The CCO leads a large, multistate Claims operation with significant regulatory oversight, catastrophe exposure, and national distribution. 

Key Responsibilities:  

​​Enterprise Strategy & Leadership 

  • ​Develop and execute an integrated Claims strategy aligned to Ambition 2030 and American Modern’s corporate plan, ensuring clear priorities, resource allocation, and execution discipline across all Claims areas. 

  • ​Serve as an EMB leader, contributing to enterprise strategy, long term planning, operational performance, and enterprise wide decision-making. 

  • ​Serve as a member of the GSI Claims leadership team, contributing to GSI Claims strategy and execution in alignment with GSI and Global Claims objectives.  

  • ​Strengthen American Modern’s competitive position through a future‑ready Claims capability that supports growth, efficiency, customer experience, and resilience. 

  • ​Serve as a key enterprise influencer, shaping operating models, portfolio decisions, and strategic investments that intersect Claims, Underwriting, Product, Technology, and Operations. 

​Digital Transformation & Modernization 

  • ​Lead multiyear modernization of the Claims function, improving end-to-end experiences through digital enablement, workflow automation, data driven insights, AI supported decisioning, and connected platforms. 

  • ​Modernize legacy claims platforms and processes while championing next generation digital capabilities, including straight through processing, digital FNOL, and omnichannel engagement. 

  • ​Advance an operating model where customer and adjuster experiences are intuitive, intelligent, efficient, and increasingly self-service enabled, reflecting shifting customer expectations and industry standards. 

  • ​Partner closely with enterprise technology, data & analytics, operations, and GSI/Group Claims to ensure Claims modernization is aligned with broader organizational transformation goals. 

​Customer Experience & Service Excellence 

  • ​Create an outstanding end-to-end customer experience characterized by ease of use, transparency, digital convenience, and personalized interactions, consistent with American Modern’s strategic aspiration to deliver modern, digitally enabled experiences.  

  • ​Ensure robust and empathetic service delivery during high-need moments, including catastrophe events, with strong surge management and field coordination. 

  • ​Establish clear service standards, measure customer satisfaction, and drive continuous improvements using customer data, feedback, and operational insights. 

Operational Performance, Governance & Risk Stewardship 

  • ​Lead day today performance of the Claims organization and SIS, maintaining strong governance, quality assurance, and regulatory compliance across all operational processes. 

  • ​Ensure financial discipline through responsible budgeting, expense management, and claims indemnity oversight. 

  • ​Oversee litigation strategy, and external vendor/adjuster network management. 

​Data, Analytics & Reporting 

  • ​Embed data driven decision making across Claims from triage and reserving to claim-handling quality management and performance forecasting. 

  • ​Provide transparent reporting and insights to the CEO, EMB, GSI Claims, auditors, regulators, and Group stakeholders. 

  • ​Ensure data integrity, analytics rigor, and model governance practices align with enterprise and Group standards. 

People Leadership & Culture 

  • ​Attract, develop, and retain top talent across all Claims disciplines; build strong leadership pipelines and succession plans. 

  • ​Foster a culture of collaboration, ownership, innovation, and continuous improvement. 

  • ​Lead cultural transformation by championing a modern, high accountability, innovation-oriented environment that supports speed, agility, and digital first thinking. 

  • ​Ensure Claims Learning & Development supports modern skill requirements including digital literacy, analytics fluency, and customer centric service excellence. 

​External Representation & Stakeholder Engagement 

  • ​Build and maintain strong relationships with regulators, industry associations, business partners, technology providers, and independent adjuster networks. 

  • ​Represent American Modern as a thought leader at conferences, on panels, and within Munich Re global and regional communities. 

  • ​Collaborate across GSI and Global Claims to leverage best practices and align on global standards, digital capabilities, and operational excellence.​ 

Required Experience & Skills:  

​​​Required Technical Skills 

  • ​15+ years of progressive P&C claims leadership experience, with 7–10 years in multi-line or enterprise claims leadership roles. 

  • ​Deep expertise in P&C personal lines, complex claims, litigation management, and U.S. regulatory compliance. 

  • ​Strong digital fluency including AI/ML use cases, workflow modernization, data analytics, and automation in claims. 

  • ​Proven ability to lead large-scale transformation initiatives and modernize end-to-end claims journeys. 

  • ​Exceptional analytical and financial management skills (reserving, indemnity, leakage control, trend analysis). 

  • ​Demonstrated ability to collaborate across underwriting, legal, IT, finance, and enterprise functions. 

  • ​Experience leading transformation in a scaled, matrixed environment, including multi‑year technology/platform implementations. 

​Required Leadership Competencies 

  • ​Executive leadership capability with proven track record coaching and developing senior leaders. 

  • ​Strategic thinker with enterprise mindset and demonstrated ability to influence at C-suite and Board levels. 

  • ​Strong customer centric orientation and experience redesigning claims and customer experiences. 

  • ​Demonstrated resilience, change leadership, and ability to lead through ambiguity. 

  • ​Ability to champion cultural transformation and promote a modern, agile, digital first organization. 

​Education & Certifications 

  • ​Bachelor’s degree (required); MBA or other advanced degree strongly preferred. 

  • ​CPCU, AIC, SCLA, or equivalent designations preferred.​​ 

​ 

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

  • Two options for your health insurance plan (PPO or High Deductible)
  • Prescription drug coverage (included in your health insurance plan)
  • Vision and dental insurance plans
  • Short and Long Term Disability coverage
  • Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
  • Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

  • A robust 401k plan with up to a 5% employer match
  • A retirement savings plan that is 100% company funded
  • Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
  • Eligibility to receive a yearly bonus as a Munich Re employee
  • Financial assistance for adoptions and infertility treatment
  • Paid time off for eligible family care needs
  • Tuition assistance and educational achievement bonuses
  • A corporate matching gifts program that further enhances your charitable donation
  • Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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