HR Services Administrator EU/LA

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About Shared Services:

A Shared Service Provider to both UK Life Branch (Life Reinsurance provider) and Great Lakes Insurance SE (specialty provider of primary insurance services in the UK). 

Key services that are provided include: Accounting/Finance/Tax; HR; Facilities Management; Procurement; Internal Audit: Legal and Data Protection.  In addition, the responsibility for managing and servicing the Leases on behalf of the relevant London Business Units.

It is an exciting time to join our growing and evolving organisation, help us shape the future of primary insurance service provision!

About the role:

To provide 1st point of contact HR support and triage for employee and managers queries via Ask HR for the EULA region. Providing enhanced HR generalist administration support for level 2 queries across UK HR businesses. Build and maintain relationships with HR Services and wider HR

community to fully understand business goals, challenges and requirements.

Key Responsibilities: 

• To triage HR cases coming in via Ask HR (ServiceNow), ensuring tickets are classified and routed to the right HR team for support.
• Supporting employee’s and manager’s via a number of channels such as but not limited to ServiceNow, email, phone and MS Teams.
• Maintaining accurate information in all HR systems such as SuccessFactors and Zellis. Maintaining Local HR Employee folders; ensuring compliance with completing Background checks for new joiners and existing employees.
• Ensuring data accuracy for payroll submission deadlines.
• Support recruitment administration including preparation of offers and contracts; liaising with new starters; onboarding; first-day induction programme; interview coordination.
• First point of contact for HR Operations, drafting contract changes, letters and references including regulated responses, escalating as appropriate.

• Ensure that all HR administration processes are adhered to and kept up-to-date in accordance with internal policy and procedures. Examples include (but are not limited to) new joiner process, leaver process, onboarding process etc.

• Maintaining employee files with all relevant data in soft copy to ensure that these are consistent and up-to-date at all times, in accordance with our data protection requirements.
• Processing background checks in a timely manner, performing due diligence and escalating as appropriate.
• Administering the annual process for IDD & SMCR certification including F&P/Good Repute Assessments.

• Administering online Visa Applications and Right-To-Work documents.
• Any other projects and duties necessary to the smooth running of the HR team and businesses that it supports.

Competencies:

Business Acumen (we think big) - You understand the business’ ambition, your team’s

commitments and how your role contributes to this.

Plans and aligns (we lead the ‘we’) - You plan and prioritise your work to fit with deadlines and longer-term commitments for you and your team and collaborate with others, encouraging diversity of thought.

Action oriented (we grow with our clients) - You take on new tasks, opportunities and challenges with a keen interest. You have an appetite to learn and embrace new ways of working in order to improve efficiencies and effectiveness.

Self-development (we care and dare) - You demonstrate enthusiasm by seeking new ways to grow and be challenged, through both formal and informal development opportunities.

Communicating Effectively (we are clear and authentic) - You openly listen to the ideas of others,

seek regular feedback to develop, consider the best method for communicating and ask for support and advice when unsure.

Key Skills & Experience:

• Experience in a HR Administrative role within a matrix organisation
• High level of IT literacy, including HR Systems- preferably SuccessFactors or other cloud HRIS; ServiceNow or equivalent ticketing system and with good Excel skills
• Understanding of process optimisation and the role of AI within HR processing would be advantageous
• Broad understanding of key HR disciplines
• Strong work ethic with a flexible approach
• Confident communicator (both verbal and written), able to build and maintain working relationships and understanding when to escalate queries
• Excellent attention to detail and good problem solving skills
• Fostering an environment of teamwork, idea sharing and collaboration
• Ability to work on own initiative and be comfortable multi-tasking and prioritising

Qualifications and Educational Requirements:

• CIPD or willingness to work towards it