Senior Claims Operations Consultant

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.  

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.  

Please see our website for more information.

Senior Claims Operations Consultant

We are currently looking for a Senior Claims Operations Consultant to be based in Madrid on a full-time basis, reporting into the Country Claims Manager.

The Senior Claims Operations Consultant role is responsible for the end to end claims operations management, oversight, and compliant handling and processing of claims below €100K — both for lines co insurance and reinsurance — across all Lines of Business in Spain for MRS-GM. This position manages the full claims lifecycle, ensuring accurate bordereaux control, timely data recording and tracking, identification of backlogs, and the escalation of any claim exceeding €100K to the country claims team. 

This role will initially support the Country Claims Manager in Spain, with the potential to extend operational support to lead business and other countries.  The Senior Claims Operations Consultant will play a key role in strengthening claims processes, enhancing operational efficiency, and driving a proactive and structured approach to claims operations.

The role will contribute to metrics and SLA excellence, operational resilience, and a collaborative working environment, ultimately delivering a best in class claims service to external and internal stakeholders.

Responsibilities:

Claims Processing and Delivery

• Manage the end to end processing of claims below €100K across all Lines of Business, ensuring accurate data entry, documentation, and full lifecycle tracking

• Oversee the complete bordereaux control process, including reconciliation, monitoring, and identification of missing or delayed bordereaux

• Liaise proactively with the various leaders to resolve questions or discrepancies related to bordereaux, and maintain a structured repository capturing each leader’s specific requirements

• Escalate any claim exceeding €100K to the relevant country claims team in line with established protocols

• Ensure timely, accurate, and evidence based processing aligned with internal quality standards and SLAs

• Prepare for expanded responsibilities as the company begins to operate as lead, including FNOL management, registration, and adherence to company defined SLAs

Stakeholder Management

• Support Country Claims Managers to meet their operational and strategic claims objectives.

• Collaborate with Head of Claims Transformation to ensure alignment with MRS-GM Claims Operations frameworks, requirements and quality delivery for the portfolio.

• Work closely with Operations, Credit Control and Finance on bordereaux reconciliation, supporting both teams in resolving discrepancies and providing clarification when needed.

• Maintain clear, proactive communication with internal stakeholders to ensure smooth coordination and timely issue resolution.

Claims Capabilities

• Support the development and enhancement of claims processes, systems, and tools to strengthen operational efficiency.

• Ensure consistent application of claims handling standards, methodologies, and best practices across all Lines of Business

Knowledge and Skills

• Minimum of 5 years of experience in Claims Operations or in similar operational/analytical roles

• Fluent Spanish and English; additional languages are a plus (e.g., Italian, German)

• Strong analytical and critical thinking skills, detail oriented and a naturally curious problem solver

• Fair, adaptable, and approachable

• Comfortable working in fast paced, multinational environments

• Ability to manage multiple priorities and meet deadlines

• Proactive, resourceful, and able to work both independently and collaboratively

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact!

#BePresent #BeBold #BeCurious