Customer Service - Change Management Intern

Launch Your Career with American Modern's 2027 Internship Program

Ready to gain hands-on experience, build your professional network, and make a real impact? 

At American Modern, interns are more than observers. You'll work on meaningful projects, collaborate with experienced professionals, connect with senior leaders, and gain valuable experience that can help launch your career after graduation.As a leading specialty insurance provider, we protect everything from manufactured homes and specialty dwellings to boats, personal watercraft, and classic cars. We create innovative solutions where others cannot, helping customers protect what matters most.Headquartered in Amelia, Ohio, just outside Cincinnati, American Modern offers a flexible hybrid work environment where interns typically spend 40-50% of their time in the office, creating opportunities for collaboration, networking, and professional growth.

Why Intern with American Modern?

• Meaningful Work from Day One
  Contribute to real projects that support business objectives and provide valuable industry experience.

• Build Your Professional Network
  Connect with fellow interns, experienced professionals, senior leaders, and even our CEO throughout the summer.

• Develop Skills That Matter
  Gain practical experience while building communication, problem-solving, analytical, and leadership skills.

• Flexible Hybrid Work Experience
  Enjoy the benefits of both in-person collaboration and virtual work.

• Give Back to the Community
  Participate in volunteer opportunities and community outreach initiatives.

Your Opportunity

Support change management and transformation initiatives in a dynamic Customer Service environment. You will help coordinate communications, training, documentation, and project activities that enable teams to adopt new ways of working.

What You’ll Do

• Assist with stakeholder communications, training coordination, and readiness assessments.

• Track project deliverables, prepare materials, and support team coordination.

• Document current and future state processes through maps, workflows, and standard operating procedures.

• Research and gather data to support transformation decisions.

• Create meeting notes, summaries, and action-item trackers.

• Maintain change and project documentation in shared repositories and collaboration tools.

What You’ll Bring

• Strong written and verbal communication.

• Excellent organization and attention to detail.

• Comfort working with ambiguity and in a fast-paced environment.

• Proficiency with Word, Excel, and PowerPoint.

• Interest in change management, transformation, or process improvement.

What You’ll Gain

• Hands-on experience supporting structured organizational change.

• Practice with process mapping, project coordination, and communications.

• Cross-functional exposure to transformation work.

Ready to turn curiosity into experience?

Bring your ideas, your questions, and your willingness to learn. We invite you to apply and explore where an internship with American Modern can take you.

Qualifications:

• Currently pursuing a bachelor's or master's degree at an accredited college or university with a focus in Business, Organizational Change, Project Management, or a related field

What Makes Our Program Unique?

• Executive networking opportunities

• Intern project presentations to senior leaders

• Community service events

• Dedicated support from managers and mentors

• Exposure to a global reinsurance organization through Munich Re

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. 

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.