Senior Claims Advocate

Location: Office location (Remote)

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are looking for a motivated Claims Advocate focusing on Commercial Property and Inland Marine. You will join a team of experienced claims professionals and will investigate and resolve Commercial Property and Inland Marine claims to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected.

What You’ll Do:

• Manage complex claims related to commercial property and commercial inland marine damage
• Make prompt contact with customers to set expectations, develop an action plan, and perform an initial and continuous exposure assessments
• Investigate claim damages and situation using internal and external resources 
• Determine coverage through analyzing investigation data and policy terms 
• Explain coverage to policyholders providing excellent customer service 
• Facilitate claim resolutions ensuring fair settlement 

What We Need:

• 5+ years of Commercial Property claims handling experience 
• First Party Litigation experience is a plus
• Knowledge of claims processes, policy language, and insurance industry practices is required.  
• Experience with Xactimate and XactContents software is also required.
• Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills
• 2+ years of experience handling fire and water losses.
• Adjusters license required and ability to obtain additional states 
• Desire and ability to collaborate with many departments and coworkers 
• A commitment to providing excellent customer service and maintaining high client satisfaction.

Unstoppable Qualities:

• Empathetic, dedicated to understanding the needs of our customers 
• Critical Thinker, has the ability to recognize irregularities and prevent fraud 
• Enthusiastic about working for a company focused on disrupting the norm 
• Eager to step outside the box and use the latest technology to simply and provide phenomenal service
• Team player who enjoys helping others be great, shares knowledge, shows respect and trust for the team. 
• Overachiever who gets stuff done, stays organized, sets aggressive goals and is driven to exceed expectations

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.