Talent Acquisition & AI Operations Specialist

Location: Waltham, MA (Hybrid In Office 3 days a week)

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find ERGO NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. 

About the Role:

As our Talent Acquisition & AI Operations Specialist, you will be the guardian of our Greenhouse ecosystem and the engine that powers our hiring efficiency. You'll bridge the gap between recruitment strategy and technical execution, ensuring every tool, process, and data point works in harmony to help us scale. In this updated capacity, you will also serve as our internal AI champion for Talent Acquisition, leveraging artificial intelligence to automate manual work and drastically improve operational output.

What You’ll Do:

• Greenhouse Ecosystem Leadership: Own the end-to-end administration of Greenhouse, including managing user permissions, job board configurations, custom field mapping, and offer letter generation.
• AI-Driven Workflow Optimization: Audit and optimize recruitment workflows to eliminate bottlenecks. Design and deploy practical AI solutions to assist with job description drafting, candidate communications, and automated pipeline updates.
• Advanced Analytics & Dashboards: Build and maintain recruiting dashboards within Greenhouse to track essential metrics like Time-to-Fill, Source of Hire, and Conversion Rates. Apply AI tools to analyze data and uncover predictive insights for the TA team.
• Tech Stack Integration: Act as the primary point of contact for the "Recruiting Tech Stack," ensuring seamless integrations between Greenhouse and our HRIS, Slack, sourcing tools, and new AI-based recruitment platforms (e.g., AI notetakers or interview intelligence tools).
• AI Enablement & Training: Lead the standardization of interview plans to ensure a consistent brand experience. Provide training and create documentation for recruiters and hiring managers to ensure high platform adoption, data integrity, and best practices in AI tool usage.
• Coordination Support: Support interview coordination efforts as needed, utilizing AI scheduling assistants to maximize speed and efficiency.

What We Need:

• At least 2-5 years of experience in Talent Acquisition Operations, Coordination, or a similar data-centric HR role from a high-growth tech company.
• Deep Greenhouse ATS Expertise: Proven, hands-on experience and deep knowledge of Greenhouse ATS administration, advanced reporting, and system integrations.
• Exceptional AI Fluency: Demonstrable, hands-on experience using generative AI tools (such as Gemini, ChatGPT, Claude) and low-code/no-code platforms to automate repetitive tasks and build scalable HR workflows. You must possess a builder mentality to translate vague problems into working AI solutions quickly.
• Data-First Mindset: High proficiency in Google Sheets (pivot tables, complex formulas, and data visualization) and a sharp eye for catching small data discrepancies before they become big reporting problems.
• Process-Improvement Lens: Strong organizational skills with a passion for identifying inefficiencies and designing technical solutions to fix them.
• Exceptional Communication Skills: The ability to translate technical system requirements and AI capabilities into simple, clear instructions for non-technical users.

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.