Employee Communications & Experience Design Partner

Location: Waltham, MA (hybrid)

ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find ERGO NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

Own the narrative of our next great chapter. As we integrate with ERGO, we need a high-caliber storyteller to redefine our identity, voice, and visual connection with our people from the inside out. This role is a unique hybrid of 80% internal branding and communications strategy and 20% people experience programming, designed for a creative who can merge marketing-grade aesthetics with deep emotional resonance. If you are a designer-writer hybrid ready to build a world-class internal brand, join us and shape the future of ERGO NEXT.

What You’ll Do:

• Define the visual identity of our internal brand by creating marketing-grade assets, templates, and campaign collateral that reflect our new chapter.
• Craft emotionally resonant messaging and executive communications that translate complex integration themes into compelling stories for our employees.
• Empower senior leadership by designing high-stakes narrative decks, scripts, and talking points for all-hands meetings and strategic announcements.
• Maintain the internal brand toolkit and wiki content, ensuring a consistent tone of voice and high design standards across all U.S. offices.
• Build comprehensive communication plans that guide employees through our acquisition journey with clarity, transparency, and empathy.
• Drive "People Experience" activations by designing branded assets for cultural moments, ERG events, and employee recognition programs.
• Bridge the gap between sites by partnering with Workplace teams to ensure our Palo Alto office and remote employees feel equally connected to our culture

What We Need:

• 4-6 years of experience in brand design, internal communications, copywriting, or a related creative field.
• A dual-threat portfolio that showcases both sophisticated visual design (decks, branding) and exceptional strategic writing.
• Technical fluency in Canva, Google Suite, and AI productivity tools (like ChatGPT and Gemini) to produce polished collateral at speed.
• Executive presence and the ability to design materials specifically tailored for leadership-level audiences.
• Project management precision, with the ability to balance long-term brand strategy with the logistical details of people programs and budgets.
• A change-agent mindset—you are comfortable navigating ambiguity and can maintain a positive, empathetic tone during organizational transformation.
• A passion for culture-building and a deep commitment to helping employees feel a sense of belonging and direction.

Unstoppable Qualities:

• Experience in "Change Management" communications during a merger, acquisition, or major rebrand.
• Advanced multimedia skills, such as basic video editing or motion graphics, to bring internal campaigns to life.
• A background in "Human-Centered Design" used to improve the employee lifecycle and digital workspace experience.

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.